BookingCentral offers several ways to communicate with customers using text messages. Text messaging is often more effective than email because customers are more likely to see messages quickly and respond in real time.
Text messages help keep customers informed before, during, and after their rental or activity.
Many customers rely on their phones while traveling or planning activities. Text messages:
are seen quickly
have higher open rates than email
are less likely to be missed
don’t get filtered into spam
help reduce missed bookings and confusion
Using automated texts ensures customers always receive important booking details.
We offer several automated text messages that can easily be customized to meet your needs:
Confirmed Text - sent immediately after the customer books.
Pre-Check In Text - sent 3 days in advance of the rental or activity start date (options to send 24 hours or 7 days in advance, too). The text will include a link to the Pre-Check in form for the customer to complete prior to arrival.
Reminder Text - sent the night before the customer is expected to arrive for their rental or activity (options to send hours in advance, too!). Include Directions in the Text along with an image and link as an option.
Review Text - sent a hour after the customer ends their rental or activity (option to set a custom send time, too!).
In addition to the automated text messaging, you can also send a manual text from any booking/order in the system. This is useful if you want to send an individual message to a customer.
On the Order in the system, select Messages - Send Text Message. Enter the message in the dialog box and select OK.
Why Use Automated Texts
Text messaging helps rental and tour operators:
Reduce no-shows
Confirm bookings instantly
Collect information ahead of time
Send reminders
Improve customer experience
Save staff time
Communicate quickly
Using automated and manual text options ensures customers receive timely updates and have easy access to booking details on their phone.