The Broadcast Message feature lets you send a text message to multiple customers at once. This is useful when you need to quickly communicate with customers who have upcoming bookings.
Broadcast texts are commonly used for:
weather updates
schedule changes
delays
location updates
equipment issues
important reminders
Messages are sent instantly to selected bookings.
To send a Broadcast Message, select the Message icon from the upper right of the toolbar.
- Select Messages to open the Message Center.
- Select the Broadcast Message tab.
- Enter the message in the Broadcast Message text field.
- The system will default to send the message to Today's customers, but this can be changed to another date (max of 5 days in advance), by select the "Today's customers" view box.
- Select the Location if you have multiple locations setup in your account.
- The default will send to All customers bookings for the date choses, but you can choose who gets the message for the day with the checkbox by each booking.
Once you've selected who gets this message, select Send Message. Confirm the Broadcast message and number or recipients, and hit OK.
This will immediately send a text message to all the customers.
See it in action:
Why Use Broadcast Messaging
Broadcast messaging helps rental and tour operators:
Communicate quickly with groups
Reduce phone calls
Notify customers instantly
Handle last-minute changes
Improve customer experience
Keep operations running smoothly
Using broadcast texts ensures customers receive important updates in real time before they arrive.