Using photos and video during your check-in and check-out process helps rental operators protect their assets, verify condition, and reduce disputes. BookingCentral lets you capture media directly in the Check-In / Check-Out flow.
Why Capture Photos & Video?
Protect Your Equipment
Photos and videos document the condition of each rental at check-in and at return, giving you visual proof of condition.
This can help reduce disputes over damage claims and deposit returns.
Clear Communication
Photos/videos help operations staff, managers, and customers see exactly what was documented.
Video is especially useful for capturing context, movement, or wide-area visuals.
Historical Recordkeeping
All captured media is stored in the Check-In/Check-Out History and on each order, letting you reference past media whenever needed.
Photos vs. Video — Which Should You Use?
Photos
Great for documenting specific details (scratches, small damage, stickers, serial numbers).
Easy to take and review quickly.
Video
Best for capturing wide views (entire interior), motion, or context where one static image isn’t enough.
Useful when you want to show how something functions or the general layout/condition.
What Are Photo Angles?
Photo angles let you label each image during capture so you can standardize what gets documented.
Example default angles: Front, Left, Back, Right. You can also require certain angles to be captured before completing Check in or Check out.
Benefits of Angles:
Ensures staff take all required perspectives.
Makes later comparison easier.
Helps with consistency across the operation and locations.
Related Articles:
Check In / Check out: Feature Overview
How to Configure Photo Angles for Check-In/Check-Out