Using Buoy.rent allows you to offer renter's insurance to your customers. Once the renter has chosen their selection during Pre-Check In, you will complete the insurance purchase during Check In.
This article will focus on the final step to completing the renter's insurance purchase which must be done during Check In.
In order for the insurance selection to be completed and paid for, it has to occur during Check In. See how to complete the process below.
- On the start date of the rental, select the Check In tab from your BookingCentral account.
- Select the green Check In button by the booking.
- Complete all sections of the Check In process, including the Renters Insurance section. In this section, you will see:
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- If the customer selected the insurance: the status will show Accepted, the Payment Method will show the last 4 of the credit card.
- If changes need to be made, the user can select View/Change. This will take the customer back to the Insurance underwriting questions as seen during Pre-Check In.
- The insurance will be confirmed and payment processed once the check in is complete, and the user selects Finish Check In at the bottom of the Check In form.
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- If the customer has not selected the insurance: the status will show Available, no payment added. Customer can select Review to choose insurance at this time.
- The customer will go through the underwriting questions as seen during Pre-Check In.
Good news! This completes the insurance purchase and now your customer's are covered for their rental.
Important! For insurance you must enable both the Rentals and Renter's Insurance form sections as part of the Check In process. This is important if the boat that the customer takes out is not the same boat that they selected the insurance for during Pre-Check In.
If the rental is changed during Check In, then the customer must go through the underwriting questionnaire again since the insurance is written per boat (resource).
To enable this setting:
- Go to Settings - Check In/Out.
- Select Edit Forms Sections
- Select Add Section
- Choose Rentals and Renter's Insurance form sections.
- Save your changes