The Message Center lets you manage all text message communication with customers in one place. From here, you can view messages sent from the system, see customer replies, and respond quickly.
This helps your team stay on top of customer communication without leaving the platform.
From the Message Center, you can:
view all outgoing text messages
view incoming replies from customers
reply to customer texts
open related bookings
send broadcast message
manage conversations in one place
This article will show you how to access, view and reply to text messages.
To access the Message Center, select the Chat icon from the upper right, then Messages.
Viewing All Text Messages
To view all messages sent/received from the system, select the All Texts tab. This page will show you a complete list of all messages sent and received from the system including:
- Confirmed Booking Text
- Reminder Text
- Review Text
- Broadcast Text
- User Notifications
- Customer Reply Text
Actions you can take on this page:
- Open Orders
- Reply or Dismiss Texts received by customers
Viewing Received Text Messages
Select the Received Text tab to see all messages from customers. This page will show you a list of all received texts.
Actions you can take on this page:
- Open the Order to view the booking
- Reply to the Text - You can reply with a custom message, send one of the automated texts, or use the Quick Reply.
- Dismiss the Text - this will remove the text from the Received Text tab. Note: If you dismiss the text before replying, and want to reply at a later time, you will still have the option to reply from the All Texts tab.
How will you know if you have any received texts? The Chat icon in the upper right tool bar will indicate the number of texts you have waiting for your review!
Why Use the Message Center
The Message Center helps rental and tour operators:
Keep all customer texts in one place
Respond quickly to questions
Avoid missed messages
Track communication history
Improve customer service
Stay organized during busy days
With the Message Center, your team can easily manage conversations and respond to customers without switching between devices or systems.