Customizing Emails

  • Updated

You can customize your emails in the system to include specific information that you want your customers to see after they make the reservations.  

The system comes with 4 types of automatic emails:

  1. Confirmation Email: sent immediately after the booking is made
  2. Reminder Email: sent 3 days prior to the start/arrival date (time sent can be modified)
  3. Thank you Email: sent 1 day after the end/departure date (time sent can be modified)
  4. Customer Message: sent only if a user sends a message directly from the booking

To customize the emails, go to Settings - Emails.  Select which email template you want to edit to open.


Options for customizing include:

  • Active: decide if you want this email to be sent automatically.  If you do not want the email to be sent, uncheck this option.
  • Copy: Admins and Users can be sent a copy of the email, check the box, and include an email address if it is not the main admin email in the system.  Note: this is different than the notifications that users can receive.  This option would be an exact copy of the email the customer receives.
  • Image: Add a logo or a picture to the email by uploading an image file.
  • Subject: The default Subject line in the email will be "Booking Confirmation from [your business name]".  Edit the text here as needed.
  • Message: Include additional text in this section that you want your customers to see when they receive the booking.
  • Highlight: If checked, the email will include a section that show the items booked along with the date of the booking (start date only).
  • Waivers: If using Waivers (either link or Smartwaiver), this box must be checked in order for the customer to receive the link/button to sign the waiver.  Edit the header text here if needed.
  • Directions: If you want to include Directions in the email, and you have added directions to your Location settings, then check this box. Edit the header text here if needed. Edit the header text here if needed.
  • Terms & Conditions: Include text in this section of your terms & conditions. Edit the header text here if needed.
  • Promotions: If checked, this option will list your other rentals/activities with a link to the book. Edit the header text here if needed. 
  • Send: For Reminder + Thank you emails only, set the number of days prior (or after for Thank You) to activity for the email to send.




Once completed, Save your changes.  This email will be sent to all your rentals, if active.


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