Setting up a Trip Protection Plan

  • Updated

If you want to offer your customers the ability to protect their rental or activity booking, then you can setup a trip protection option that customers can choose when booking online.  You can also add trip protection when booking through the back office, too.

Trip Protection is intended for basic protection for delays or cancellations. This type of protection is offered by you as an added option for customers.

It is an optional add-on that you can decide on the parameters and the cost. It can be a useful way to earn more revenue and give your customers peace of mind if something comes up and they have to cancel.

This type of protection should not be referred to as insurance as only licensed insurance agents are allowed to sell insurance.

The terms of the Trip Protection is up to you. A typical Trip Protection might offer:

Basic Trip Protection:

  • Cancel with a full refund up to 24 hours in advance
  • Full refund if cancelled due to medical issues or travel delay
  • Cost: $79

Deluxe Trip Protection:

  • Cancel with a full refund up to 24 hours in advance
  • Full refund if cancelled due to medical issues or travel delays
  • Covers boat damage up to $500.00
  • Cost: 10% of booking total

To set up and enable Trip Protection, follow the steps below:

  • Go to Settings - Insurance.  
  • Select + Add Protection Plan
  • Include the Name, Description, Location, Cost, and what items are included in the cost.  Save.

Trip Protection Settings.png

Once set up, your customers can add trip protection to their booking.  The trip protection option will be seen during checkout on the Booking Details screen.

Trip Protection at checkout.png

You are also able to add it on the booking through the back office, employees and users can add the protection option to the Order under Additional Options.

Trip Protection on Order.png

If selected, it will be included in the Order Summary for the booking.

Order Summary with Trip Protection.png

Was this article helpful?

1 out of 1 found this helpful

Have more questions? Submit a request