Customizing Email and Text Communication for a Rental or Activity

  • Updated

The system offers several automatic emails and text notifications that will get sent to your customer at certain times including:

  • Booking Confirmation - sent at the time of booking
  • Booking Reminder - sent at a designated time prior to arrival/start date
  • Thank You - send at a designated time after departure/end date

If you want to customize the emails and text messages to include specific details or content that only applies to certain rentals, then you can do that when setting up the rental or activity.

Follow the steps below to add custom text:

  • Go to Settings - Rentals or Settings - Tickets (tours/activities)
  • Select the rental or activity to Edit
  • Select the Emails tab


On the page, you can add custom text for the specific rental/activity for the following emails/texts:

  • Booking Email (includes Confirmed and Booking Request email)
  • Reminder Email
  • Reminder Text
  • Thank you Email

Add your custom text to all or some of the options on this page, and Save.



Adding Text to this page will add the content to the main booking email in a new section, About your booking.


Adding content to this section will not replace the main booking emails, but instead add to the email.



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