BookingCentral allows you to create vouchers that customers can apply toward a future booking. Vouchers act as a one-time payment method and are commonly used when a trip is canceled, rescheduled, or credited for a later date.
Each voucher includes a unique code that can be used once at checkout.
Vouchers are helpful for:
weather-related cancellations
rescheduling bookings
issuing credits instead of refunds
customer service adjustments
future booking incentives
To create a new voucher, so to Settings - Promotions and Vouchers. Click Vouchers to begin.
Select + Add Voucher in the upper right.
Setup fields include:
- Code - the voucher code will be automatically generated by the system. Copy the code and give it to the customer for use.
- Value - enter the amount of the voucher
- Memo - internal note regarding the reason for the voucher
- Expires - if applicable enter an expiry date for when the voucher is no longer valid
- Event Days - enter the day of the week that the event must occur for the code to be valid
- Product - enter a product(s) that the code can be used for booking.
Note: Voucher codes are created automatically using this method, and in order for a customer to utilize the voucher, you will need to communicate the voucher code to the customer.
Why Use Vouchers
Vouchers help rental and tour operators:
Offer credits instead of refunds
Reschedule weather-affected bookings
Keep revenue in the system
Simplify rebooking
Provide flexible customer service options
Creating vouchers is a simple way to manage cancellations and future bookings while keeping everything organized inside your booking system.