To refund a payment, follow the steps below.
1. Cancel the booking. This action will create a negative amount in the Balance section of the Order Summary.
2. In the Refund section at the bottom of the Order, select the Method of Refund:
- Credit Card - will refund to the Credit Card on file
- Cash / Check
Confirm the amount is correct, then Save. You have successfully refunded the customer.
To confirm the refund, you can view the Booking Actions - Show Payments to see details of the Payment History on the booking.