Refunding a Payment

  • Updated

To refund a payment, follow the steps below.

1. Cancel the booking.  This action will create a negative amount in the Balance section of the Order Summary.

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 2. In the Refund section at the bottom of the Order, select the Method of Refund:

  • Credit Card - will refund to the Credit Card on file
  • Cash / Check
  • Voucher

Confirm the amount is correct, then SaveYou have successfully refunded the customer.

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 To confirm the refund, you can view the Booking Actions - Show Payments to see details of the Payment History on the booking. 

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