Overview
BookingCentral supports photo and video uploads during the Check In and Check Out process. To ensure reliable uploads and optimal performance, uploaded media files are limited to a maximum file size of 50 MB per file.
For videos, the maximum recording length will vary depending on the resolution used by your device.
Approximate Video Lengths by Resolution
| Resolution | Approximate Maximum Length |
|---|---|
| 720p HD | Up to 60 seconds |
| 1080p Full HD | Up to 40 seconds |
| 4K Ultra HD | Up to 15 seconds |
Actual file sizes may vary depending on your device, camera settings, frame rate, and video compression.
Recommended Video Resolution
While higher resolutions capture more detail, they also create larger file sizes that:
- Take longer to upload
- Require a stronger internet connection
- Consume more mobile data
- Drain battery life more quickly while recording and uploading
For most rental operators, 720p resolution provides the best balance between video quality and upload performance.
Our Recommendations
✅ 720p HD — Recommended for most check-in and check-out videos.
✅ 1080p Full HD — Use when additional detail is needed.
❌ 4K Ultra HD — Generally not recommended due to larger file sizes, longer upload times, increased battery usage, and a higher likelihood of upload failures in areas with weak cellular or Wi-Fi coverage.
Best Practices
To ensure successful uploads:
- Keep videos short and focused on the area being documented.
- Use 720p resolution whenever possible.
- Upload videos while connected to a strong Wi-Fi or cellular signal.
- If connectivity is limited, save videos to your device and upload them later when a stronger connection is available.
For additional troubleshooting tips, see Troubleshooting Photo & Video Upload Issues.