A damage deposit authorization allows rental businesses to hold a set amount on a customer’s card as security in case equipment is returned damaged. This authorization confirms that funds are available if a charge is needed later.
Damage deposits help protect your business while making renters accountable for the equipment they use.
This article will explain how to:
- Authorize a Damage Deposit
- View Damage Deposits
Damage deposits are automatically calculated for all bookings that have the damage deposit enabled from the Price List settings. The damage deposit is shown on the right side of the screen, under the order summary.
When making a booking through the backend, the booking must be saved before the damage deposit can be authorized.
Authorizing a Damage Deposit
To authorize a damage deposit, click Authorize and either enter the credit card details OR select the card on file to from the Charge To menu. Verify the deposit amount before authorizing. If you need to reduce the authorization amount, you can do that by editing the Amount field.
Select OK, and the authorization is now in place. The Damage Deposit section on the booking will indicate this amount that has been authorized.
See it in action:
View Authorizations
Click Manage/Charge on the order screen to view all past (Cancelled) and current (Approved) authorizations.
Why Use Damage Deposit Authorizations
Damage deposit holds help rental operators:
Protect equipment
Reduce financial risk
Hold renters accountable
Avoid collecting large upfront deposits
Streamline check-in
Provide peace of mind for staff
Authorizing a deposit ensures funds are available if damage occurs while keeping the process simple for both your team and your customers.