Yes! If you need to switch your current processor that is connected to BookingCentral to one of our other integrated processors, you can do that in a few steps.
New Processor Setup
- Setup an account with your preferred processor:
- For Square: https://squareup.com/signup/en-US
- For Stripe: https://stripe.com/
- After setup is complete, confirm all is working by creating a test payment in the the payment account (Stripe or Square).
Integrate Processor to BookingCentral
Square:
- Log into your Square account
- In a new browser window, log into your BookingCentral account.
- Go to Settings - Payments.
- Disconnect the Stripe account, Save the page
- Go back to Settings - Payments, and select Connect to Square.
- This will automatically connect Square (since you are logged in). You can confirm this when you see the Payment Processor button that say, “Disconnect from Square”.
- Save the page to complete the integration.
See the article here with the steps above and screenshots: Connecting your Square Account
Stripe:
- In BookingCentral, go to Settings - Payments
- Select Disconnect from Square, Save the page
- Go to to Settings - Payment, and select Connect to Stripe Connect
- Enter your login credentials for Stripe.
- To confirm that the connection was successful, you'll see the button say, "Disconnect from Stripe Connect".
- Save the Payments page to complete the integration.
See the article here with the steps above and screenshots: Connecting your Stripe Account
How are my existing bookings affected?
It is important to note that when you switch payment processors, existing booking are affected in a few ways described below:
- Cards on file with existing booking will not be able to be charged to since the original transactions were made with previous processor. If you need to charge the balance or additional fees, you will have to collect the credit card again from the customer.
- Damage Authorizations on existing bookings will not work with the card on file. You will have to collect the credit card from the customer to authorize the damage deposit.
- Refunds will work on existing bookings, but only if you keep the previous processor account open. It is recommended to keep the previous processor open for some time after you make the switch in order to accommodate for orders changes on bookings that used the previous processor for payments.